I’m a long time user of Expensify. It is less complicated than most, and the reports are good enough.
But, recently, I’ve found features (that rely on day-in day-out), suddenly disabled.When I tried to use them I am bombarded with pop-ups and slide down banners, in various shades of red, asking for my billing information.
I figured they must have changed their pricing structure, so I emailed their support team and it was confirmed to be true.
I am annoyed that I was give no notice, no heads-up, no email blast.
My first reaction was to check the new pricing structure to see if I can restore the features I lost. I couldn’t find it on the website–so I sent an email to support to see if they could explain the pricing.
They sent me here: Realtime Expenses Start with a Simpler, Smaller Price
Example: Your company has 100 people, 50 of who submit expense reports every month, and 10 who approve them.
Before: 50 submitters x $6/submitter = $300
Now: 50 submitters + 10 approvers = 60 active seats x $5/seat = $300
This is the example under their first bullet point of how they have simplified the pricing.
Example: You invoice 1-2 clients a month (the common case), and they approve and pay online via credit card.
Before: You paid a flat $15/mo.
Now: On the Team plan you pay $5 for yourself, and $5 for each recipient, for a total of $10-15/mo
So before, $15/mo gave me unlimited invoicing. Now, my cost depends on the # of recipients I have. Not small business friendly.
Example: You own two policies, a Team and a Corporate. Alice submits to you on a Team policy, and Bob submits to you on a Corporate policy. Cathy submits two reports, one on Team, and one on Corporate. You approve all four reports. The active seats you are billed for are:
Alice: $5 (Team)
Bob: $9 (Corporate)
Cathy: $9 (Team and Corporate, but Corporate pricing wins)
You: $9 (same as Cathy, because you’re active on both)
Sorry–do not comprehend.
Example: You are a company with 50 submitters and 10 approvers. You were previously on Team, but have been auto-upgraded to Corporate — and you choose not to downgrade back to Team. The cost of Expensify with the old and new pricing plan would be:
Old: 50 submitters x $6 / Team submitter + 17% for SmartScan + $15 for invoicing = $366
New: (50 submitters + 10 approvers) x $9 / Corporate submitter = $540
To avoid any pricing disruption, this example company would be given a 32% discount, which will be gradually reduced over 12 months. This means that were every month to have exactly the same number of active users, you would pay:
2014/6/1 – $366 (old price)
2014/7/1 – $540 – 32% = $366 (discounted to be same as old price)
2014/8/1 – $540 – 30% = $380 (discount is gradually reduced every month)
2014/9/1 – $540 – 27% = $395
2015/6/1 – $540 – 3% = $525
2015/7/1 – $540 – 0% = $540 (standard price in 12 months)
No, just NO… please stop, my brain… gaaaaaaahhh
Before I wrap things up, there is one thing they did make simpler:
Example: You SmartScan 50 receipts a month.
Before: The first 10 are free, and you pay $0.20 x 40 = $8/mo
Now: You pay $5/mo for a single active user (you) on the Team plan.
If the pricing was straightforward, and I thought it was reasonable for the way I use it, then it’s likely I would have paid to upgrade.
After reading through that monstrous blog post, I am even more confused as to what the hell it is that I am suppose to do in order to restore functionality.
I guess the only way forward is out. So I’ll have to find another way or another app(s).